good customer service continues long after the customer places an order. Every contact must contribute to customer referral if a company wants to build a long-term relationship and get customer satisfaction.
It is important to agree on a ........... that fits the customer's schedule, and to ......... on time and in perfect condition.
if there are delivery problems, the company must ........ politely and efficiently, and .............. if necessary.
Satisfied customers will come back for more.
These ......... are especially when they make a ............ , that is recommend the company's products to colleagues or friends.