Many early attempts to investigate job characteristic-job satisfaction relationships typically employed univariate
rather than multivariate techniques of data analysis (Lee, McCabe, & Graham, 1983). However, instruments used
to measure job characteristics or job satisfaction generally contain factors that are highly correlated within the
instrument. Also, it seems reasonable to assume that job characteristics and job satisfaction share a common
domain of psychometric behavior. Finally, a distorted picture of between group differences is possible when
successive t tests or F tests are performed on correlated measures (Tatsuoka, 1970). For these reasons, and
because most recent researchers concur that satisfaction is not a unidimensional variable, this study has
incorporated an investigation of the underlying components of job satisfaction for hotel front office managers
through the adaptation and administration of an established multi-scale survey instrument.