Customer service remains a mystery to French Hotels and staff. Wrong type of room for a family with babies. Stank of cigarette smoke. Wake up call system an hour out.
I booked a triple room with cot, got duplex with stairs and no baby gates. They gave us another room but we had to do all the moving of cot etc.
Complained about the cigarette smoke and smell. Usual Gallic shrug with a comment on how can they police guests in their rooms. However, if that's true why provide ashtrays in every room?
Early morning call was 1 hour out because they had not put their clock forward a week earlier. Missed breakfast because we had a flight to catch.
Not cheap for rooms but everything about this hotel is budget with a capital B.
The only positive is that it's just 2 minutes from airport.
Stayed April 2013, travelled with family