In TQM, the search for improvement is a never-ending process. Thus, when the initial goals are met, newer and higher goals are set. Seeking to achieve incremental improvements continuously is the cornerstone of TQM. The continuous search for improvement requires the full participation and involvement of all stockholders of the organisation, including managers, employees, suppliers and customers. Particularly significant is the buy-in by employees, without whose support the TQM effort would be fruitless. In TQM, collaboration through team effort among workers and departments is encouraged, and quality improvement becomes everyone's responsibility. In organisations where the TQM culture is well established, the manager's role changes from being an administrator and controller to that of coach and facilitator. More definitions of TQM are summarised