There is no formalized Standard Operating Procedure for Customer master creation and maintenance. Review indicated that the country has a customer opening form and a document explaining the system screenshots which enables a user to navigate the steps in JDE, however it lacked control activities / checks to be performed, including the following:
• Details of supporting documentation required for creation, modification and deletion of customer code and pricing.
• Control checks to be performed e.g. duplicate customer code checks, pricing completeness checks.
• Approval matrix for various setup and changes made to the masters
• Customer blocking and unblocking
• Monitoring activities