Several researchers (e.g., Alba et al. 1997; Klein 1998; Peterson, Balasubramanian, and Bronnenberg 1997) have proposed that the Internet is likely to change the traditional
relationship between search and experience goods.
In particular, the Internet lowers the cost of gathering and sharing information (Hoffman and Novak 1996; Zettelmeyer, Morton, and Silva-Risso 2006) and offers new ways to learn about products before purchase (Lynch and Ariely 2000).
For example, a well-designed Web site that sells premium wines can provide much richer information about the wine, such as its unique aromas and flavors, expert opinions, and
consumer feedback, than wine labels in a traditional retail shop (Klein 1998).
Similarly, consumers shopping for cameras can read extensive product reviews from other consumer and thus can “experience” these products before purchase.