Design business process for new services
•Enhance & Improve existing process
•Coordinate with related departments. (Product/Operation/IT/Fraud/Op Risk/ Compliance team) to ensure smooth execution as designed process
•Complete requirements for new functions to enhance current processes and coordinate with product team to submit requirements for new service
•Perform User Acceptance Test (UAT) ensuring the system satisfies the requirements
•Design test case scenario, execute & report any defect during UAT to IT team