1. The project that Nation wide undertook was quite
clearly a success. What made this possible? Discuss
three different practices that helped Nationwide pull
this off. Use examples from the case where necessary.
2. The case notes that Nationwide had in mind a simple
goal, but faced a difficult challenge. Why was this so
difficult?
3. What is the business value derived from the successful
completion of this project? What can executives at
Nationwide do now that could not before? Provide
some examples.