Attached you shall find the BI system access to 2 types of reports below
1. Call Center Dashboard
access to your region and your country’s CSAT scoare/ Complain Rate/ and other call center related KPI status
2. Expense Spending
access to your region and your country’s spending status and repair CPU
In order to assure your access correctly, please help to return the attached excel with your current accessibility before THU (12/NOV) this week
Will help to create correct access to you if not already in place.