John Stewart has been a Front Desk Agent at the Marriott's Hotel for over three years. He was on the telephone when the guests arrived. He acknowledged guests but leisurely ended his telephone conversation before returning to them. The guests waited patiently for him to complete his call, find their reservation and check them in. During this process, John was paying close attention to his computer screen and hardly paying attention to the guests. At the end of the check-in process, the guests requested information on sites to visit in Kingston; places to shop and the nearest church to attend. The also wanted a listing of the daily activities of the hotel and the Dinner menu.