Oracle Premier Support customers have access to My Oracle Support and multiserver
management tools in Oracle Enterprise Manager Ops Center. Oracle Enterprise
Manager Ops Center, a critical component that enables application-to-disk system
management, coordinates servers, storage, and networking for a complete cloud IaaS.
Oracle Enterprise Manager Ops Center also features an automated service request
capability, whereby potential issues are detected and reported to Oracle’s support
center without user intervention, assuring the maximum service levels and simplified
support