Reference
I. Author: Nancy R. Lockwood, SPHR, GPHR, M.A.
Manager, HR Content Program for the Society for the
Human Resource Program
II. Year: copyright 2007
III. Topic: Leveraging Employee Engagement for
Competitive Advantage: HR’s Strategic Role
IV. Objectives:
1) Define what is employee engagement as a deciding factor for organizational success
2) Explain how it affects a company’s reputation, customer satisfaction and the employee in terms of retention, productivity and loyalty
3) Know the different factors affecting the employee’s engagement such as trends, levers of engagement, communication and its barriers.
4) Determine the best method of practice for the company to help employees engage more and be globally competitive in the market.
V. Population/Population sampling
- a sample or group of people are selected within the company either by division, location, department, workplace etc. to answer the set of questions. Another would be to use a predictive internal surveys for the focus groups
VI. Materials
- Provide the questionnaire to the selected sample population by random sampling to answer the predetermined set of questions ex. use Gallup Q12 questionnaires (questions that determine Employee Engagement), questions will depend upon its purpose and what will be measured. Some companies opted to use ad hoc surveys or pulse surveys with a structured questionnaire.
VII. Statistics
- after the selected population collecting and tallying the answers from the survey questionnaires results will be compared depending on what the company wants to measure
- In addition, other companies use other highlighted common themes to measure engagement ex. 1. Pride in employer. 2. Satisfaction with employer. 3. Job satisfaction. 4. Opportunity to perform well at challenging work. 5. Recognition and positive feedback for one’s contributions. 6. Personal support from one’s supervisor. 7. Effort above and beyond the minimum. 8. Understanding the link between one’s job and the organization’s mission. 9. Prospects for future growth with one’s employer. 10. Intention to stay with one’s employer.
VIII. Findings / Abstract
- Employee engagement is a key business driver for organizational success. High levels of engagement in domestic and global firms promote retention of talent, foster customer loyalty and improve organizational performance and stakeholder value. A complex concept, engagement is influenced by many factors—from workplace culture, organizational communication and managerial styles to trust and respect, leadership and company reputation. For today’s different generations, access to training and career opportunities, work/life balance and empowerment to make decisions are important. Thus, to foster a culture of engagement, HR leads the way to design, measure and evaluate proactive workplace policies and practices that help attract and retain talent with skills and competencies necessary for growth and sustainability.
Reference
I. Author/s: Solomon Markos (Corresponding author) PhD Scholar, Department of Commerce and Management Studies, Andhra University and M. Sandhya Sridevi Professor, Department of Commerce and Management Studies, Andhra University
II. Year: copyright 2010
III. Topic: Employee Engagement: The Key to Improving Performance
IV. Objectives:
1) Provide a clear view of the evolution of employee engagement based on several written literatures
2) Define employee engagement from the standpoint of a few well known research organizations
3) Determine the employee engagement drivers that will increase employee engagement to the company
4) Establish a link between employee engagement and the impact to an organizations performance and success
5) Find out what are the key strategies of employee engagement to be utilized by an organization for improve business performance
V. Population/Population sampling
- The population was chosen thru random focus groups, where in each respondent is chosen randomly by the company, either by division, workplace, location, department etc.
VI. Materials
- Data was gathered thru the use of survey questionnaires self made by the researchers or the company’s human resource department
VII. Statistics
- Statistics are derived from the tally scores based on the accumulated data’s from respondents answers on the questionnaires
VIII. Abstract / Findings
- Employee engagement is a vast construct that touches almost all parts of human resource management facets we know hitherto. If every part of human resources is not addressed in appropriate manner, employees fail to fully engage themselves in their job in the response to such kind of mismanagement. The construct employee engagement is built on the foundation of earlier concepts like job satisfaction, employee commitment and Organizational citizenship behavior. Though it is related to and encompasses these concepts, employee engagement is broader in scope. Employee engagement is stronger predictor of positive organizational performance clearly showing the two-way relationship between employer and employee compared to the three earlier constructs: job satisfaction, employee commitment and organizational citizenship behavior. Engaged employees are emotionally attached to their organization and highly involved in their job with a great enthusiasm for the success of their employer, going extra mile beyond the employment contractual agreement.
Reference
I. Author/s: Main author is Yadava Bapurao Jev;
co author/s is Christina Oppenheimer and Justin Konje
II. Year: copyright 2015
III. Topic: Employee engagement within the NHS: a cross-sectional study
IV. Objectives:
1) Define what is employee engagement in terms of its background, evolution and how it is can be used for National Health Service
2) Establish the difference between work engagement and employee engagement
3) Determine the appropriate specific tool for the study and prove its validity of measurement
V. Population / Sampling population
- The participants for the study were chosen from the working age group/population, they are selected from both genders directly employed by the institution/hospital. For this study, NHS employees from the Women’s and children’s division of University Teaching Hospital United Kingdom were chosen.
VI. Material/s
- The method used for the study is UWES-9 test, this is a tool used to measure and analyzed employee engagement. Three dimensions of work engagement namely vigor, dedication, and absorption were utilized to prepare the UWES tool. These dimensions will be by examined by using 9 questions.
VII. Statistics
- For this study, Utrecht UWES-9 is the tool used because of its proven validity when compared with other measurement scales that measure cognitive, emotional and physical factors.
- Work engagement is measured and analyzed as described by using the UWES-9 test manual. Responses were graded on a frequency scale varying from 0 (never) to 6 (always) as described in the original test. Results are compared with the international UWES-9 international database which is derived from various sectors and countries as control.
- About 299 participants who received the survey questionnaires 241 (80.50%) completed it. Responses were not analyzed based on their group affiliation such as nurses, doctors or administrative staff to avoid bias and ensure higher degree of confidentiality. All data was analyzed collectively and compared to standard test manual. Time taken was about 153 seconds to complete the test. The statistical software used is PRISM 6 and Microsoft excel.
VIII. Findings / Abstract
- Results are the following: the mean score for “vigor” is significantly lower that the control group (P