Incorporating cultural competency into the study of public administration/public
service delivery and moving a public agency toward cultural competence is an ongoing
effort that requires the recognition of several activities. First, the study of public
administration should acknowledge that cultural differences are important in the
delivery of public services and programs. Second, continuous internal leadership and support are required by all members of the agency. Third, culturally competent public
administration and public service delivery requires the following attributes:
. cultural appropriateness;
. cultural accessibility; and
. cultural acceptability.