development of their activities. When we speak of the development of the agencies, we refer to the ones which, in the last years, started to meet the Western standards. At present time, the system of reservations has a vital role in offering prompt services to the clients of the agencies. It is not enough anymore to receive a simple voucher; a professional agency should deal with the transfer from the airport, and with everything included in the services concept for its clients. The travel agent should understand the needs or the ways in which one wants to plan his or her vacation. An agent should not hurry to offer brochures to the clients, or to recommend them a hotel without asking them if they have children, if they intend to rest, or to visit, to spend more time inside the hotel, or outside it, what accommodation facilities they wish. It is obvious that in this aspect, the tourist service quality is according with the quality of the professional training of the human resources. The analysis of the dynamics of the flows in Romania emphasizes some aspects, the most obvious being their decrease after the year 1989. From 2004 to 2008, we can notice a constant maintaining of the number of tourist activities towards certain areas of the country