It all started many years ago on a boring train journey home to West London. The train passed by rhe McVitie is biscuit factory and the smell of the biscuits made Clive feel hungry. he write a letter to the managing director to conplain window. The result? Some free packet of biscuits.But since then there have been more serious victories as well. On one occasion he managed to get a Volkswagen Golf GTI within 24 hours for a friend whi had been complaining for almost a year about his faulty vehicle.