Experience
Bar Supervisor
(February 2010 - October 2010) Hotel Arena, Amsterdam
Train and develop staff
Work with the Bar Manager to manage the budget
Ensure all company paperwork is completed as per the company procedures
Control the cash handling within the bar team to ensure all staff are aware of their responsibilities
Ensure the security of monies held in the bar
Control all stock within the bar and ensure stock takes are completed accurately
Develop the bar team's understanding of customer service
Resolution of customer complaints within the bar
Participate in staff and management meetings on a weekly basis
Carry out all supplier communication activity
Waiter
(November 2009- January 2010) Old Dutch Pancake House, Amsterdam
Take food and beverage orders
Check with customers to ensure they are enjoying their meals
Serve food and/or beverages to customers
Prepare bills and collect payment from customers
Remove dishes and glasses from tables and take them to the kitchen for cleaning
Present menus to customers and make recommendations upon request
Stock service areas with supplies such as coffee, food, tableware and linens
Escort customers to their table
Shop Assistant
(January 2009 - October 2009) Zara Men, Amsterdam
Be attentive to customers' needs.
Give information about the features, quality and availability of different garments
Help customers find garments they are looking for in the shop
Handle the payment for any purchases
Arrange orders and deliveries of stock for customers
Make sure that all stock is on display.
Be aware of what all the customers in the shop are doing, to guard against shoplifting.