and cultivating a sense of teamwork . All employees are called "crewmembers," and
supervisors attend "Jet Blue University" for a course in the company's principles of leadership taught by Neeleman and chief operating officer Dave Barger. Al Spain, senior vice president of operations, said, "There is no 'they' here. It's 'we' and 'us.' We succeed together or we fail together.""
Even after the ice storm, employees defended the airline. On February 19, someone who identified him- or herself as a JetBlue employee posted a response to a blogger who had been critical of the company's handling of the situation:
Had you boced a ticket on Delta or American, your flight would have been cancelled and you wouldn't have gotten a refund. You would have had to fly at another time, but you wouldn't have been compensated for your delay—at all . . in no way. In fact, they wouldn't have apologized ... at all . . . EVER!
What happened to all of you (including my fellow pilots and flight attendants that were stuck right along with you—and just as miserable as you were) was awful, not cool, uncomfortable, a huge pain in the ass and a really, really, really bad day.
That's about it though. See, when you travel it's like buying a lottery ticket: if you
get to your destination hassle free—you win! If you have issues along the way . . , that's life! But-if you get a refund for your troubles . .. that's amazing! .
I'm sorry you went through what you went through on Valentine's Day, and I want you to come back to jetBlue so I can give you the jetBlue Experience you've grown accustomed to and we do our best to deliver every day.I2
WARNING LIGHTS IN THE COCKPIT
In May 2004, Fast Company profi led the young CEO, praising his hands-on approach and warning that it would be increasingly hard to maintain as JetBlue got bigger:
Much that's distinctive about this airline—from the enthusiasm of its employees.to its relentless customer focus to its hip, slightly countercultural image—is precisely the
and cultivating a sense of teamwork . All employees are called "crewmembers," and supervisors attend "Jet Blue University" for a course in the company's principles of leadership taught by Neeleman and chief operating officer Dave Barger. Al Spain, senior vice president of operations, said, "There is no 'they' here. It's 'we' and 'us.' We succeed together or we fail together."" Even after the ice storm, employees defended the airline. On February 19, someone who identified him- or herself as a JetBlue employee posted a response to a blogger who had been critical of the company's handling of the situation: Had you boced a ticket on Delta or American, your flight would have been cancelled and you wouldn't have gotten a refund. You would have had to fly at another time, but you wouldn't have been compensated for your delay—at all . . in no way. In fact, they wouldn't have apologized ... at all . . . EVER! What happened to all of you (including my fellow pilots and flight attendants that were stuck right along with you—and just as miserable as you were) was awful, not cool, uncomfortable, a huge pain in the ass and a really, really, really bad day. That's about it though. See, when you travel it's like buying a lottery ticket: if you get to your destination hassle free—you win! If you have issues along the way . . , that's life! But-if you get a refund for your troubles . .. that's amazing! . I'm sorry you went through what you went through on Valentine's Day, and I want you to come back to jetBlue so I can give you the jetBlue Experience you've grown accustomed to and we do our best to deliver every day.I2 WARNING LIGHTS IN THE COCKPIT In May 2004, Fast Company profi led the young CEO, praising his hands-on approach and warning that it would be increasingly hard to maintain as JetBlue got bigger: Much that's distinctive about this airline—from the enthusiasm of its employees.to its relentless customer focus to its hip, slightly countercultural image—is precisely the
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and cultivating a sense of teamwork . All employees are called "crewmembers," and
supervisors attend "Jet Blue University" for a course in the company's principles of leadership taught by Neeleman and chief operating officer Dave Barger. Al Spain, senior vice president of operations, said, "There is no 'they' here. It's 'we' and 'us.' We succeed together or we fail together.""
Even after the ice storm, employees defended the airline. On February 19, someone who identified him- or herself as a JetBlue employee posted a response to a blogger who had been critical of the company's handling of the situation:
Had you boced a ticket on Delta or American, your flight would have been cancelled and you wouldn't have gotten a refund. You would have had to fly at another time, but you wouldn't have been compensated for your delay—at all . . in no way. In fact, they wouldn't have apologized ... at all . . . EVER!
What happened to all of you (including my fellow pilots and flight attendants that were stuck right along with you—and just as miserable as you were) was awful, not cool, uncomfortable, a huge pain in the ass and a really, really, really bad day.
That's about it though. See, when you travel it's like buying a lottery ticket: if you
get to your destination hassle free—you win! If you have issues along the way . . , that's life! But-if you get a refund for your troubles . .. that's amazing! .
I'm sorry you went through what you went through on Valentine's Day, and I want you to come back to jetBlue so I can give you the jetBlue Experience you've grown accustomed to and we do our best to deliver every day.I2
WARNING LIGHTS IN THE COCKPIT
In May 2004, Fast Company profi led the young CEO, praising his hands-on approach and warning that it would be increasingly hard to maintain as JetBlue got bigger:
Much that's distinctive about this airline—from the enthusiasm of its employees.to its relentless customer focus to its hip, slightly countercultural image—is precisely the
การแปล กรุณารอสักครู่..
