Baggage service agents are responsible for tracking baggage through the Delta system, proactively notifying station of baggage mishandling as well as reviewing and coding all domestic mainline baggage files. Duties also include responding to passenger customers who have contacted Delta about a baggage or service failure or other complaint, compliment, suggestion or request for assistance involving loss, damage, pilferage and/or delay. As part of our Ready Reserve- Seasonal program, you will work 40 hours per week until approximately January 21, 2011. Please note that this is a TEMPORARY position.
To fill our baggage service agent positions, we are seeking qualified people to create a memorable experience for our customers by answering their calls in an efficient, courteous, and accurate manner while meeting all Delta and Department of Transportation (DOT) compliance requirements. The position qualifications include strong verbal and written communication skills, computer experience, solid decision-making ability and the ability to manage and prioritize multiple tasks. Preferred qualifications include previous customer service experience and/or experience working with customers via phone. Practices safety-conscious behaviors in all operational processes and procedures.
In order to be offered employment with Delta Air Lines, you must be at least 18 years of age, have a high school diploma or GED equivalent, authorized to work in the US. You must also be able to successfully pass an extensive pre-employment background check and drug test.