High performance work systems were not introduced overnight , but through an incremental process that has taken nearly ten years. The first few steps were timid ones, consisting primarily of training in team dynamics and facilitation skills. Next, Xerox realized the importance of analyzing and reengineering work processes. All of the primary processes such as reliability, parts planning, and team facilitation were analyzed and documented. In each work group , process owners identified and each team member took on a different role.