The Fork Model for Quality Management: The Handle, or Transformation
Chapter Objectives
To examine aids to promoting the transformation of an organization to quality management
• To examine barriers to the transformation of an organization to quality management
• To discuss the need for commitment by top management to quality management
• To illustrate how top management can respond to crises in two company cases, one Japanese and one American
• To illustrate how top management can create a crisis resulting in the transformation to quality management
• To illustrate how top management can create a vision to enable the transformation to quality management
• To discuss how top management can initiate and carry out a plan for the transformation to quality management