Sincerest apologies about that! Can you please confirm your shipping address and I will have a new one sent out to you?
Can you please also provide the serial number on the silver sticker located on the tag in the zippered pocket on the flap?
We would also like to have this sent back to our factory for inspection. If you can please send back via the most economical method and provide proof of postage paid I can reimburse you for that via paypal