introduces the concept of professional self-efficacy: the belief that one is able to perform well in professional work roles / distinguishes three domains of professional self-efficacy or role performance: task, interpersonal, and organizational /considers four factors that influence professionals' job performance: internal performance standards, knowledge and skill in each of the domains of professional self-efficacy, predictability and controllability of the work environment, and the social status accorded to the professional (PsycINFO Database Record (c) 2012 APA, all rights reserved)