find ways to optimize operations, maximize resources, enhance services, and
serve customers at the right time. Users’ needs and wants are at the core of
library service and development. Librarians / Library mangers are conscious
of the trends of user focus and eager to know users’ expectations. Librarians
should realize that they are the knowledge workers, providers, and creators,
not just information depository. The creation of new knowledge is a major
challenge for all organizations today.
Librarians or information managers of academic libraries in Bangladesh
realize and provide indirectly such services to the library users. Now, it is the
crucial time to utilize the important tools of CRM while providing
information services to the users in academic libraries. Without appropriate
CRM, library may misunderstand their readers’ service requests and be
unable to meet reader expectations. CRM system in academic libraries could
be implemented through resource collection, building a relation between
library staffs and users, and proper resource management