Dear HKS,
Pax nm FORD/ANDREWDONALDSON MR. come to usmmi office ,strongly need to change date USM-SIN -BNE urgently from 20Nov15 to 06Nov15 due his mom got ill.
I checked in the system found that flight available both sector on B class. I try to rebook MI773 and SQ235 found that unable rebook due pop up show that flight is boarding on sector SIN-BNE. I call to consult with HKT staff regarding about this situation, and they said need to call SQ for open flight or ask them find something wrong why flight is boardind due actually time dep. is 2115 hrs. I called SQ & MI Reservations on phone +65 6223 8888 try to call 3 times but nobody answer my phone. After that I called to BKKSQ, they said the same thing flight is boarding unable to rebook. The ticket cannot reissue due unable to add flight.
So in the rush hour and passenger strongly request due urgent case , I decied to add passenger on CM system and May I seek your approval to waive for fare different and just collect change date fee USD50 plus service USD25 total charge THB 2685.
For your approval please. Thank you.