You and your family are on the holiday, 11 - 13 August 2015. Unfortunately, just before you arrive at the hotel which you have booked for 3 weeks in advance, there is a big tour group at the lobby. A receptionist pays no attention to you, so you have to wait for nearly an hour for a check-in. Moreover, there is no food for your dinner at the hotel. You have eat out side in a cold weather.