Dear Brenda
Regret to advise that we are unable to uplift all the 09skids as per booking due to space problem from our passenger load and excess baggage. Shipment went partial.
Total pieces on-board : 05pcs
Balance : 04pcs rebooked for TG426/23AUG
In order to forward your shipment, we have no choice but to offload balance all our booked shipment to solely cater for these 05pcs. Our operations staff tried to forward the balance 04pcs but we are unable to squeeze the balance skids in the aircraft compartment area due to the size. As shipment has been forwarded partially we will revert the rate to our normal SSA rate charges instead of TGX service rate.
For the coming period will be peak season for passengers, we have anticipated of limitation of space capacity available for cargo.
For further booking on TGX Service for PEN-BKK, the acceptance per flight maximum will be only 03skids subject to availability of flight capacity during reservations. We have to reject for additional space, as we do not wish to cause delay and inconveniences to you and your valued customer.
AWB217-02526484
TG426/23AUG PEN-BKK
09pcs/500kgs
Referring to this air waybill, kindly be informed that we have to reject this shipment under TGX service as we need to uplift the balance 04pcs under 217-0252 6543 offloaded on TG426/22AAUG
We sincerely apologise that we are unable to cater as per your requirement. Please acknowledge accordingly.
We again apologise for our failure to provide your required service due to unforeseen circumstance.
Best regards,
Tammy Goh