• To create, communicate and lead people towards Gloria Jean’s Coffees
Vision, Mission and Values
• To promote guest satisfaction by ensuring that all team members provide
consistency with service and product.
• To ensure all team members are in line with the Training and Development
Program
• To ensure all baristas understand and complete a minimum of Prepare and
Serve Espresso Coffee.
• Ensure that all team members maintain accurate product knowledge.
• Assist in the development of a passionate and caring service culture.
• To ensure all team members understand the general set up of all work areas.
• Be able to provide operational assistance as required in all areas of the
operation such as Registers, Espresso standards, Admin, Stock Levels, Guest
Service, Pastry Cabinet Management and Store Reports.
• To complete a weekly review of business KPI’s and reset goals accordingly
• Process order using the Gloria Jean’s exacting standards on the extranet.