What is the tone of voice? How do we best communicate with the customer?
This mascara is innovative product, so we need to communicate technology behind it in a professional breakthrough way, while the main claim/message to consumer should still be aspirational and emotional – to attract their attention. It’s important to address the main consumer need/problem – they want mascara that stays perfect all day (not just LASTS), but the main fear is that it would be very difficult to remove – so it’s crucial to comfort them that this problem is solved.
Provide nr 1 reason for sale into a single sentence for creative team to use in developing copy base.
Unique mascara that offers benefits our consumer is looking for – gives perfect length for 24 hours AND is quite easily removed when needed.