service was impeccable"
Peter Xie (Australia) 25th November 2015
Flew Sydney to Wellington return. As a regular Trans-Tasman traveller, Qantas has never ceased to disappoint. I chose the seats beforehand (front aisle, using One World Sapphire status) and took advantage of Q-Eats, which allowed me to choose meals before the flight. I opted for a Beef salsa in smoky-BBQ sauce and assorted vegetables. Check-in was available online. Inexplicably (and somewhat irritatingly) this is only available on a desktop and not on the app or on any mobile devices. If you try to check-in on a mobile devise, it will instruct you to check-in at the airport (which closes 90 minutes before the flight!). Because I didn't have to line up, owing to British Airways Silver (equivalent to Qantas Gold), I can't comment on the efficiency of service - there is rarely anybody in those lines. But there wasn't a lot of people queueing in the Economy lines. The service on the way there and back was impeccable, food was generous and tasty. On the return leg Q-Eats was not available; but I chose a warm dish of Hoki on a bed of couscous. The only criticism is the seats, which, at 17.2" wide, is on the stingy side. On the last returning flight I sat next to a solidly build rugby player, and it was truly a struggle to sit comfortably without simultaneously being squeezed towards the aisle and bumped by the trolley as it goes past.