Thanks Khun Aoy,
As shared earlier, the picture of C30 case was wet indicating that the leakage / damage had happened within 2-3 days of the taking the picture. So it indicates that the damage is between Bangkok port and your warehouse. Also the cut in the C30 case is indicated that it was struck with very high force... might be a forklift hit. I would request you to advise everyone in your warehouse to correctly handle the goods while unloading.
As for the Raindance product it is a handling and transportation damage.
Now, for this claim, we will advise you as below :
a) we will adjust in next order with free replacement. Please keep it in your record and ensure that you remind while sending the next order.
b) Start insuring your shipments, so that you can claim the damages post shipment from our warehouse to the insurance company.
Hope your sales are going well. Let me know if I can help in anyway.
Best Regards
Pratas