Thank you for contacting us by chat today.
The date of birth you have provided us with was incorrect. In order to update your date of birth in our system, please send us a scanned copy of a valid ID document. Acceptable forms of ID include driver's license, passport, national ID, military ID.
Please make sure the ID matches the details provided on your Payoneer card application. Please make sure the document is clear, and has your name and your date of birth displayed clearly in English.
Documents that are difficult to read can cause further delays, so please enlarge and lighten copies when you fax or scan it.
You can scan your ID (we prefer a jpeg file) and attach it to your reply to this e-mail or fax it to us to 1-347-438-3365.
Sincerely,