Towards More Safety and Less Cost
IATA seeks to continuously contribute to the reduction of incidents/accidents, and costs associated with
ensuring the safe operation of commercial aircraft. In addition to an unruly event’s financial impact, it
may negatively impact the airline if reported by the media. Resulting trauma to witnesses, including other
passengers and crew, is also a significant factor to consider. Despite the complexity of the issue, there are
practical steps that an air carrier can take to prevent and manage unruly passenger incidents which could
contribute to increased safety and cost reduction.
Acknowledgements
IATA wishes to thank the Members of the IATA Cabin Safety Task Force (CSTF), the IATA Security Work
Group (SEG), the IATA Flight Operation Work Group (FOG), and the Canadian Air Transport Security
Authority (CATSA) for their contribution to the development of the IATA Guidance on Unruly Passenger
Prevention and Management 1
st Edition.
Resources
The IATA Security Manual contains valuable information which is intended to provide air carrier
personnel, at the Headquarters, operational, or local level, with security reference material, guidelines
and information needed to carry out their air carrier security duties. The IATA Security Manual deals with
many aspects of general air carrier security, while the ICAO Security Manual contains specific guidance
material for States on preventing, and responding to, acts of unlawful interference.