The PFC website was generally successful in helping the participants learn to install and use the bookmarklet. We found
that participants’ attention was drawn to the bookmarklet link before they read the short instructions or watched the
video tutorial. Slightly less than half of the participants tried installing or using the bookmarklet without instruction. 6
participants (35%) attempted to directly click the link to enable secure chat. Others tried dragging the link into the
address bar. The term bookmarklet seemed to confuse a few participants. We observed them being unsure how to create the browser bookmark. Eventually these participants abandoned their efforts and proceeded to read the provided instructions
and watch the video tutorial.