We first conducted confirmatory factor analyses (CFA) to examine
whether customer mistreatment, sabotage, and OCBC were distinct constructs
in each cultural group. As shown in Table 1, among Chinese participants
the three-factor model fit the data better than the other alternative
models. Similarly, among Canadian participants the three-factor model fit
the data better than the other alternative models. These results revealed
that customer mistreatment, sabotage, and OCBC were distinct constructs
in each cultural group.