It all started many years ago, on a boring train
journey home to West London. The train passed by the
McVitie’s biscuit factory, and the smell of the biscuits
made Clive feel hungry. He wrote a letter to the
managing director to complain, in a humorous way,
about the fumes coming through the carriage window.
The result? Some free packets of biscuits. But since
then there have been more serious victories as well.
On one occasion he managed to get a Volkswagen
Golf GTI within 24 hours for a friend who had been
complaining for almost a year (without any success)
about his faulty vehicle. On another occasion he got
a travel agent to refund the cost of a holiday worth
£2,000, after Clive’s wife Bettina broke her leg when
she slipped in a puddle of water in their holiday
apartment in Spain.