3.1b(3) Approaches to building relationships are kept
current through periodic review and assessment by the
ExCom and the Dean’s Council of information gathered
from members’ involvement in professional organizations,
from nursing education literature, and from research on
best practices of role-model organizations. NPAC then
determines which methods should provide the most effective
means of understanding and responding to the needs and
requirements of NCON’s student and stakeholder groups.
Quarterly evaluation of specific questions from the various
surveys and listening tools by the Service Lamplighter Team,
as well as monthly analysis of customer complaint data by
the Service Beacons, an NCON student and faculty group,
provide real-time linkage to customers’ responses to NCON’s
relationship-building approaches.