This email is automatically sent to you via Sharepoint where APAC is now maintaining an AP dispute management list to better manage & follow them up.
If you are not the correct person to resolve that AP request, please go immediately to Sharepoint and change the site user field to the correct person.
If you are the correct person to resolve that AP request, once you have solved it, please go immediately to Sharepoint and change the status of the request to “Completed at Site” and explain in the text section what has been done.