The term ISO describes the series of international standards
dealing with product design, production, delivery, service
and testing. The ISO 9000 series comprises two basic types
of standard: those addressing quality assurance and those
addressing quality management. The quality assurance
standards are designed for contractual and assessment
purposes and are ISO 9001, ISO 9002, and ISO 9003. The
quality management standard is ISO 9004 and is designed
to provide guidance for companies developing and
implementing quality systems, t7 A company registered as
complying with ISO standards has demonstrated to an
accredited third party (an approved outside auditor) that its
processes have been documented and that the company is
systematically auditing and being audited that they are
following the policies and procedures necessary to produce
high quality products.
ISO standards are directed towards improving a firm's
production processes. A TQM system is the big picture and
is concerned with customer satisfaction and all activities
conducted by a firm. A good way of viewing ISO is that the
emphasis in the ISO registration is on the management of
process quality. This is not meant to minimize the role of
ISO in a TQM system. The ISO standards provide an excellent
beginning point for a firm starting a TQM program
The term ISO describes the series of international standards
dealing with product design, production, delivery, service
and testing. The ISO 9000 series comprises two basic types
of standard: those addressing quality assurance and those
addressing quality management. The quality assurance
standards are designed for contractual and assessment
purposes and are ISO 9001, ISO 9002, and ISO 9003. The
quality management standard is ISO 9004 and is designed
to provide guidance for companies developing and
implementing quality systems, t7 A company registered as
complying with ISO standards has demonstrated to an
accredited third party (an approved outside auditor) that its
processes have been documented and that the company is
systematically auditing and being audited that they are
following the policies and procedures necessary to produce
high quality products.
ISO standards are directed towards improving a firm's
production processes. A TQM system is the big picture and
is concerned with customer satisfaction and all activities
conducted by a firm. A good way of viewing ISO is that the
emphasis in the ISO registration is on the management of
process quality. This is not meant to minimize the role of
ISO in a TQM system. The ISO standards provide an excellent
beginning point for a firm starting a TQM program
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