Hosted Connected User: is defined as an individual authorized by you to access the Oracle RightNow Service simultaneously with other users at any given time. The quantity of Hosted Connected Users on the ordering document is the maximum number of Hosted Connected Users that may access the Oracle RightNow Services at any given time. If at any time your use of the Oracle RightNow Services exceeds the quantity of Hosted Connected Users purchased, then you are out of compliance and you must pay Oracle for back-compliance charges for the overage and purchase additional Hosted Connected Users to accommodate your increased usage. The peak number of Hosted Connected Users who access the Oracle RightNow Service simultaneously at any given time during each month of the Services Period determines your compliance with this metric.