It’s interesting how forgiving some customers will be. Even doing a shoddy job for them once is not enough for them to never give you a chance to sell to them again in some cases.
With way #4, though, we’re entering the realm of the unforgivable, otherwise known as “things you just don’t want to do if you want to keep customers and get new ones”.
Being unresponsive to customers can occur at any stage of the sales cycle.
An interior designer who overrides a customer’s color choice or a dog groomer who can’t be bothered to fully answer a prospective client’s questions about her service are both guilty of ignoring a customer’s wishes.
Unfortunately, in a world of phone texting and social media, customers’ expectations are ballooning. If you’re feeling stretched too thin to be properly responsive to your customers, it’s time to hire some help.