Although a myriad of definitions have been suggested, organizational
psychologists more and more agree that conflict is best viewed as a process
that begins when an individual or group perceives differences and
opposition between him- or herself and another individual or group about
interests, beliefs, or values that matter to him or her (De Dreu et al., 1999;
Wall & Callister, 1995). Perceived differences and opposition evolve around
work- and task-related issues, or around socioemotional and relationship
issues (e.g., Amason, 1996; Jehn, 1995).