Screener: Um, some are great, but some are terrible. Like, if a passenger is moving too slowly, they can be really unkind. Even if it's an elderly traveller, or just a businessman with too many electronic gadgets. The bad ones, urn, they shout at people to push their bags through the belt. I mean, they don't have to be rude about it. One of my colleagues refuses to say 'please' and 'thank you. Can you believe that? He tells people to lift their arms, show their feet, take off their belt, and things like that, in a very unkind way.
Interviewer: Why do you think some screeners are so unfriendly?
Screener: Well, I think that it really is, as I said before, because of the repetition. I mean, you try standing in the same place and repeating the same instructions to people and watch them make the same mistakes again and again. It’s emotionally exhausting.
Interviewer: What are some things that annoy you about passengers?
Screener: I always find it surprising when people don't know they have to take off their coats or boots, or take out their laptops, or that they can't take bottles of water through. Sure, not everyone has the opportunity to travel, but I mean, have these people not picked up a newspaper, or watched TV, or spoken with someone else who has flown in the last ten years?
Interviewer: How do passengers treat you generally?
Screener: Some are nice and courteous. Especially in the morning, people seem either cheery and warm or, you know, simply tired and indifferent. They're rarely rude in the morning. By the afternoon, people become more stressed, and they become less friendly and sometimes angry. They get so upset at us personally. But, I mean, we don't make the rules. Someone else does.
Screener: Um, some are great, but some are terrible. Like, if a passenger is moving too slowly, they can be really unkind. Even if it's an elderly traveller, or just a businessman with too many electronic gadgets. The bad ones, urn, they shout at people to push their bags through the belt. I mean, they don't have to be rude about it. One of my colleagues refuses to say 'please' and 'thank you. Can you believe that? He tells people to lift their arms, show their feet, take off their belt, and things like that, in a very unkind way. Interviewer: Why do you think some screeners are so unfriendly? Screener: Well, I think that it really is, as I said before, because of the repetition. I mean, you try standing in the same place and repeating the same instructions to people and watch them make the same mistakes again and again. It’s emotionally exhausting. Interviewer: What are some things that annoy you about passengers? Screener: I always find it surprising when people don't know they have to take off their coats or boots, or take out their laptops, or that they can't take bottles of water through. Sure, not everyone has the opportunity to travel, but I mean, have these people not picked up a newspaper, or watched TV, or spoken with someone else who has flown in the last ten years? Interviewer: How do passengers treat you generally? Screener: Some are nice and courteous. Especially in the morning, people seem either cheery and warm or, you know, simply tired and indifferent. They're rarely rude in the morning. By the afternoon, people become more stressed, and they become less friendly and sometimes angry. They get so upset at us personally. But, I mean, we don't make the rules. Someone else does.
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