Consumer roles in value co-creation
A key aim of our study was to shed light on how individual consumers engage in value creation by
observing how members of the TIA community interact both as individuals and in groups. We
found that knowledge, information, and experiential resources – or cultural capital – associated
with the Liverpool FC brand are co-created within the co-consuming group. All TIA members are
beneficiaries in so far as they gain something from being TIA members; but only some act as
providers depending on how they behave and the cultural capital they bring to the TIA community.
TIA members can be classified as either beneficiaries or providers depending on how they interact,
participate, and converse within the community; especially regarding the degree of resource cocreation.