Greetings Basketballer,
Thank you for contacting GameKiss Support.
We apologize for the inconvenience this may have caused. I understand that you failed to receive your level up rewards on your account.
Thank you for letting us know and providing information needed to process. Please be informed that we have already forwarded your concern to our Dev Team. Kindly allow us 4-15 business for the process to complete. Please expect an update from us once we received the feedback from them.
In future, if you encounter the same issue, it would be best if you contact us again.
We deeply apologies for the inconvenience and we also thank you for your patience and understanding.
If there is anything else we can help you with, please don't hesitate to ask.
Yours Sincerely,