Regarding the SLA report, for Item #2, this figure should be the number of regular payroll runs processed accurately, and not the number of employees paid. Therefore, please confirm that the correct figure is 1 instead of 11.
For Items #4 an #5, these figures should be the number of regulatory filings made on time and accurately. Please advise if the correct figure is 3, for withholding tax, social security fund and provident fund filings.