Hello,
Thank you for taking the time to contact Amazon.com. We hope you will keep us in mind for your future purchases. We appreciate your business and look forward to serving you again in the near future.
I've verified that your order has been canceled and you have not been charged.
When you place an order shipped and sold by Amazon.com or one of our merchant partners, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.
Here is the transaction ID: HQ8A12V1HT5 that you can use in contacting your issuing bank that you can use if you will be contacting your issuing bank for the authorization charge.
You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.
If you will still be needing our help about this do not hesitate to contact us back. You can click the "Contact Us" button on any Help page (www.amazon.com/help), enter your phone number through the Phone tab, and we'll call you. Contacting us through the website ensures that we have your account information ready when we call.
If you can't access this feature, here are our customer service phone numbers:
- U.S. and Canada: 1-866-216-1072
- International: 1-206-266-2992
We're available 24 hours a day, 7 days a week.
I hope this helps. We look forward to seeing you again soon.
Best regards,
Janine E
Hello,
Thank you for taking the time to contact Amazon.com. We hope you will keep us in mind for your future purchases. We appreciate your business and look forward to serving you again in the near future.
I've verified that your order has been canceled and you have not been charged.
When you place an order shipped and sold by Amazon.com or one of our merchant partners, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.
Here is the transaction ID: HQ8A12V1HT5 that you can use in contacting your issuing bank that you can use if you will be contacting your issuing bank for the authorization charge.
You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.
If you will still be needing our help about this do not hesitate to contact us back. You can click the "Contact Us" button on any Help page (www.amazon.com/help), enter your phone number through the Phone tab, and we'll call you. Contacting us through the website ensures that we have your account information ready when we call.
If you can't access this feature, here are our customer service phone numbers:
- U.S. and Canada: 1-866-216-1072
- International: 1-206-266-2992
We're available 24 hours a day, 7 days a week.
I hope this helps. We look forward to seeing you again soon.
Best regards,
Janine E
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