Presume commitment to patient
A great advantage for the patients was that the RN was
present and took the time to listen carefully to their
problems. Often feelings of shame are associated with
lifestyle problems; therefore the RN had to be sensitive
in order to allow a meaningful discussion. The patients
needed to feel sure that their stories were important not
only to themselves but also to the RN and that she was
truly engaged in their problems. A patient described this
as