● Base controls on effective governance and on a
range of relative performance indicators.
Decentralizing means making the switch from central
control to multilevel controls. Multilevel controls means
knowing what is going on and interfering only when
necessary. Ensure that there is effective governance
from the center which supports local decision-making.
Applying these principles results in aspirational goals,
reduced gaming, ambitious strategies, fast response,
reduced waste, improved customer service, and an
atmosphere that promotes learning and ethical behavior