Don't make the carton too full or too heavy. If the contents of the carton can be split and it weighs over 30kg, put it in two cartons.
• Make sure your box/carton is structurally sturdy.
• Don't over pack your carton.
• Make sure your goods have cushioning around it so it reduces the chances of getting damaged in transit.
• Make sure the cartons are well sealed with wide robust tape. Secure the carton to eliminate it from opening whilst in transit.
• If your goods are fragile, let us know by clearly writing on the carton FRAGILE!
• We do not send:
- dangerous goods
- any unpackaged items
- items that exceed 4 metres in length
• Make sure you are aware of the terms and conditions.
• Once you have booked and paid for the pickup you will receive an attachment of your receipt and consignment note via email. You need to print out this consignment note and stick it on to your carton.
• Make sure your carton has no other address written on it, or any old delivery labels.
• Write on the carton, the delivery address and the consignment number.
•All items must be packed into a carton/box or covered in either bubblewrap or plastic depending on the nature of the item. If damage can easily occur due to the packaging used, you may void the transit warranty.
•Suitcases and travel cases can be sent as they are. They do need to be securely fastened.
•Large unpackaged furniture items will not be accepted. These types of items would be best moved with a specialised furniture removalist. You can contact our Customer service on Global Contact Line: +1 228-205 1260 if you need to discuss your delivery.
•Items that exceed 60kgs must be packed on a skid/pallet or crate, or be packaged in a way that can be moved easily and safely by forklift. You must have a forklift or other lifting method available at both the sending & receiving addresses If you do not have the appropriate lifting equipment, you must select the Hydraulic Tail lift option for that location.
•If your packaged item is between 35 -60 kg's and you do not have a pallet, you must ensure there is sufficient assistance to load and/or unload the vehicle. Failure to have the assistance required will result in either a Futile pickup or Re-delivery fee.
•If you are sending a pallet, you need to ensure the item/s will remain stable during transit. If your item is of obscure shape, it may need to be packaged into a crate for our Transit Warranty to apply. All strapping used must be placed away from the areas used by forklift tongues during loading and unloading.