Refer our called today about RCA2-GSNA-I-20-2-30-A1-M-K2 x4 units that we’ve purchased from you with another actuator and controller for MPT on last year.
Last week 1 unit was out of service but we got a demo from you for temporary use.
Today another 2 units also out of service with the same error.
That's mean 3 of 4 units already DOWN.
Please consider below our request
Short term.
1. Find 2 demo units to replace at machine for temporary use.
- Stroke 30 mm.
- Similar or smaller dimension
2. Send us the drawing to prepare the backed.
Long term.
1. Find root cause of this issue.
2. Decide to repair or Change to another model if the problem still remain.
Please reply me for your action and timeline by tomorrow morning because I also need to update to end-customer kub.